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C3 managed plans start at $95 per user per month for Essential, $155 for Professional, and $205 for Enterprise, plus a one-time $500 onboarding fee. A 12-month commitment saves 5%, or 8% if paid annually up front.

No. On-demand work is billed at $150 per hour with a one-hour minimum, no ongoing commitment. Managed plans are month-to-month unless you choose an annual commitment for the discount.

The monitoring itself runs continuously — it's automated, watching your systems and raising alerts around the clock. Human response is during business hours, Monday to Friday 8am to 5pm ET, with target response times that depend on your plan. We'd rather be straight with you about that than claim a staffed overnight call center we don't have.

We measure it. Our platform timestamps the first substantive response on every ticket and automatically compares it against your plan's target, so a missed or at-risk response is flagged rather than quietly forgotten. That applies to the 1-hour and 30-minute critical targets on Professional and Enterprise. To be precise, this covers first response — how quickly a human engages with your issue — not how long a fix takes, since that varies with the problem.

Yes. A penetration test goes further than a vulnerability scan — we actively attempt to exploit your systems the way an attacker would, then hand you a prioritized report of what we got into and how to close it. Enterprise plans include one test per year. Any other customer, on a managed plan or not, can commission one as a fixed-fee project quoted from an agreed scope.

On-site service covers Clemson, Central, Seneca, Pendleton, Six Mile, Easley, and Anderson, South Carolina. Remote support is available anywhere in the Upstate.