Identify
List the systems and data that keep the business operating, and decide what needs to come back first.
Backup & recovery / Clemson corridor
Protect the work.
Plan the recovery.
A backup is a copy. A recovery plan explains what your business needs to get working again. Start with both.
Talk through your needs ↗Is backup included in my plan?
Backup of systems and seats is included with Professional and Enterprise. It is optional with Essential. The systems, data and accounts covered need to be identified in your service scope; “included” should never leave you guessing about what is protected.
Define
Agree which systems and seats are covered and what backup frequency and retention the business needs.
Recover
Discuss restoration steps, dependencies and validation so recovery expectations are clear before an incident.
The details matter
Know what to expect.
What should we agree before onboarding?
Confirm protected devices, systems and accounts; data locations; backup frequency; retention; storage arrangements; and who owns each recovery task. Ask about any exclusions or additional costs. These details depend on the agreed scope and are not universal guarantees attached to a tier.
How much work could we lose—and how long could recovery take?
Two useful questions are how much recent work the business could afford to lose and how long it could operate without a system. These inform recovery point and recovery time objectives. C3 does not publish a single guaranteed recovery time or retention period for every environment.
Does file sync replace backup?
File synchronization keeps copies aligned, which can also carry an unwanted change or deletion between devices. Backup and restoration need their own review. Confirm whether the particular cloud accounts and applications you use are covered rather than assuming they are.
What about recovery testing?
Discuss how a restore would be validated, which systems need to be available together, and whether a test would interrupt normal work. Agree any testing schedule and deliverables in the service scope; a universal testing cadence is not promised here.
Let's start with your business
What needs to work better?
A free 30-minute conversation about your setup and next steps.